Widerrufsrecht

Return and Refund Policy

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, you may return eligible items under the conditions outlined below.

🕒 Return Period

You have 14 days from the date of delivery to request a return.
Return requests submitted after this period cannot be accepted.

To start the return process, please contact our support team within this timeframe.

📦 Return Conditions

To be eligible for a return, items must meet all the following criteria:

  • Unused and in original condition

  • All original tags, labels, dust bags, boxes, and packaging included

  • No signs of wear, washing, or damage

Items that do not meet these conditions will be refused and returned at your expense.

🚫 Non-Returnable Items

Returns are not accepted for:

  • Pre-owned or preloved items (clearly marked on the product page)

  • Items marked as non-returnable

  • Products returned after the 14-day window

  • Items damaged due to misuse, accidents, or improper care

📮 Return Shipping

Unless the item is defective or incorrect, return shipping costs are your responsibility.

Please use a reliable courier service (e.g., UPS, DHL, FedEx) with an active tracking number for returns.
Returns sent via local postal services will not be accepted and may be refused.

🚫 Customs & Duties on Returns

Any customs charges related to return shipments must be paid by the sender.
We recommend prepaying all duties and fees to avoid delays in your refund processing.

🧾 Defective or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately.
In such cases, we will provide a prepaid return label and replace or refund the item after inspection.

🔁 Refund Process

Once we receive and inspect your return, we will issue a refund within 5 business days via your original payment method (PayPal, credit/debit card, etc.).

Please note:

  • Original shipping fees are non-refundable

  • Refunds are issued only after the item passes our return inspection

📌 Declined Returns

If a return is rejected due to damage or failure to meet the above conditions, we will notify you.
You will have from 14 to 30 days  to request the item be returned to you (shipping costs apply).
After this period, we reserve the right to dispose of the item without issuing a refund.

🕵️ Missing Orders

If your order hasn’t arrived within the estimated delivery time, please contact us within 21 days from the shipping date.
We will investigate and resolve the issue promptly.

📦 Cancellations

You may cancel your order before it is shipped for a full refund.
Once an order has been processed and shipped, it can only be returned following the return policy outlined above.

If you have any questions, please feel free to contact our customer support team. We’re here to help!