FAQ

Frequently Asked Questions (FAQ) – Atelier Next Veste

  1. What payment methods do you accept?
    We accept payments via credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay through Shopify Payments. All transactions are secure and encrypted.

  2. Is it safe to pay on your website?
    Yes, we use certified and secure payment systems that protect your personal and banking information.

  3. How can I track my order?
    Once your order is shipped, you will receive an email with a tracking number to monitor the delivery directly on the courier's website.

  4. What are the shipping times?
    Shipping times range from 5 to 15 business days, depending on your location in Europe.

  5. Can I return or exchange a product?
    Yes, returns and exchanges are accepted within 14 days of receiving your order. To start a return process, please contact us at info@ateliernextveste.com with your order number.

  6. Who pays for return shipping costs?
    Return shipping costs are covered by the customer unless the product is defective or the order was incorrect.

  7. Can I modify or cancel my order after placing it?
    Orders are processed immediately to ensure fast shipping.
    Therefore, modifications or cancellations are generally not possible after order confirmation.
    Please contact us as soon as possible at info@ateliernextveste.com — we’ll do our best to assist, but we can’t guarantee order changes.

  8. Why can prices on the site change?
    Prices are adjusted based on supply costs and market variations. All prices are indicative and may vary slightly.

  9. How are taxes calculated?
    All taxes and VAT are included in the final price shown at checkout, in compliance with EU regulations and our operations based in Luxembourg.

  10. What if my order doesn't arrive?
    If you don’t receive your order within the estimated time, please contact us right away. We’ll investigate the issue and coordinate with the shipping provider to resolve it.

  11. Do you offer discounts or promotions?
    Sign up for our newsletter and follow us on social media to receive updates on exclusive deals and special promotions.

  12. Can I order as a business or reseller?
    For wholesale or reseller inquiries, please contact us directly at info@ateliernextveste.com to discuss tailored conditions.